FAQ

Straight answers

Customs, the Bat Gallery, payments, and shipping — the questions we get most.

What’s the Bat Gallery?+

The Bat Gallery shows previous custom bats we’ve already made. Photos and specs are the original build. Those bats are examples — not the exact physical bat for sale. Every gallery bat is made to order starting at $80. Choose View Bat, then Order This Bat, and we’ll start a new custom with the same look and setup.

What’s a “blem” bat?+

A blem has a small cosmetic imperfection — a scratch in the stain, a grain mark, a finish freckle. Structure and swing weight match our standard builds. You pay less for looks, not performance.

How long does a custom bat take?+

Most customs ship in 10–14 business days after payment clears. Peak season (spring) may run longer — we confirm timing on every order email.

What payment methods do you take?+

Credit/debit card (secure online checkout), PayPal, and Venmo. Orders move into production only after payment is confirmed.

Do you offer bulk bat discounts?+

Yes — only at exact bundle quantities. 3 bats are $225 ($75 each), 5 bats are $360 ($72 each), and 10 bats are $680 ($68 each). Mix and match sizes, colors, and custom options. 1–2 bats, 4 bats, and 6–9 bats stay at the regular $80 each. More than 10 bats is not discounted automatically — contact us for a team price. Custom engraving is still +$5 per bat on top of the deal. The discount shows in your cart and is the amount charged at checkout.

Is engraving included?+

Standard KNOK engraving is included with every custom bat at no extra charge. Want your own name, number, or message? Add Custom Engraving for +$5, type exactly what you want, and double-check spelling — engraving is permanent. Customs start at $80.

What finishes and lengths can I pick?+

Start by choosing Classic, Two-Tone, or Solid Color finish. Then pick length (29", 30", 32", or 33"), cup yes/no, paint or stain, and handle/barrel colors. If barrel and handle colors differ, a $5 two-tone upgrade is added automatically.

Do you ship?+

Yes — continental US. Local pickup can be arranged; contact us after you order.

Returns?+

Gifts in original condition within 14 days. Customs, gallery rebuilds, and engraved pieces are final sale unless we made an error.